Terms of Service

1. Acceptance of These Terms
   Welcome to Thistlewood Events LLC ("Thistlewood," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website and your engagement of our wedding and event planning services. By accessing our website, submitting our questionnaire or contact forms, or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.
    

2. Our Services
   Thistlewood provides wedding and event planning and coordination services designed to take the stress out of the planning process leading up to and on the day of your event. Depending on the package you select, our services may include planning support, vendor coordination, timeline creation, and day-of coordination. The specific scope, deliverables, fees, and schedule for your event will be set out in a separate written service agreement or proposal between you and Thistlewood ("Service Agreement"). In the event of any conflict between these Terms and a signed Service Agreement, the Service Agreement controls for that engagement.
    

3. Bookings and Retainers
   A booking is confirmed only once we have received a signed Service Agreement and any required retainer or deposit. Until then, dates and services are not reserved and remain subject to availability. Retainers and deposits reserve your date and our services and, unless your Service Agreement states otherwise, are non-refundable.
    

4. Payments and Fees
   Fees, payment amounts, and due dates are set out in your Service Agreement. You agree to pay all fees on time. Late or missed payments may result in suspension of services and, where permitted, late fees. Payments are processed through third-party payment providers, and Thistlewood does not store full payment card details. Unless otherwise stated, all fees are exclusive of any vendor costs, which you pay directly to the applicable vendors.
    

5. Cancellations, Postponements, and Refunds
   If you need to cancel or postpone your event, the terms, timelines, and any applicable fees or refunds are governed by your Service Agreement. Retainers and deposits are generally non-refundable, as they reserve your date and reflect work already begun. Postponements are subject to our availability on the new date and may require an updated agreement. We ask that any cancellation or postponement be communicated to us in writing as soon as possible.
    

6. Your Responsibilities
   To help your day run smoothly, you agree to: provide accurate and complete information; respond to requests and make decisions in a timely manner; enter into your own contracts directly with vendors and venues and pay them directly unless agreed otherwise; review vendor contracts and confirm details are correct; and obtain any permissions needed to share information about third parties (such as members of your wedding party, family, guests, or vendors) with us for planning purposes. You are responsible for the conduct of your guests at your event.
    

7. Vendors and Third Parties
   Thistlewood coordinates with the vendors and venues involved in your event, but we do not control them and are not responsible for their products, services, performance, conduct, pricing, or contracts. Your relationship with each vendor is governed by your own agreement with that vendor. We are happy to make recommendations, but any decision to hire a particular vendor is yours.
    

8. Limitation of Liability
   To the fullest extent permitted by law, Thistlewood and its owners, employees, and contractors will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to our services or your use of our website. To the fullest extent permitted by law, our total liability for any claim arising out of or related to our services will not exceed the total fees you paid to Thistlewood for the specific engagement giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
    

9. Force Majeure
   Thistlewood is not responsible for any failure or delay in performing our services caused by events beyond our reasonable control, including but not limited to acts of nature, severe weather, fire, illness, pandemic, government action, venue closure, strikes, or vendor failure. If such an event occurs, we will work with you in good faith to reschedule or otherwise address the situation as set out in your Service Agreement.
    

10. Intellectual Property
    All content on our website — including text, graphics, logos, the Thistlewood name, photographs, and design — is owned by or licensed to Thistlewood and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use our content without our prior written permission. Any planning materials, timelines, or documents we create for your event are provided for your personal use in connection with that event.
     

11. Photography, Testimonials, and Marketing Use
    Thistlewood Events values the trust our clients place in us and loves celebrating the beautiful events we have the privilege of coordinating. Unless otherwise requested in writing by the Client, the Client grants Thistlewood Events permission to use photographs, videos, event details, vendor credits, and testimonials related to the event for portfolio, website, blog, social media, marketing, advertising, educational, and promotional purposes. This permission includes content provided directly by the Client as well as content publicly shared by vendors involved in the event.
    
    Thistlewood Events will make reasonable efforts to use content respectfully and professionally and will not intentionally disclose sensitive personal information. Client names may be omitted upon request.
    
    If a Client prefers that photographs, videos, testimonials, or event details not be used for marketing purposes, the Client may notify Thistlewood Events in writing at any time, and Thistlewood Events will honor that request for future publications to the extent reasonably practicable.
    
    Nothing in this section grants Thistlewood Events ownership of photographs taken by third-party photographers or videographers. Any use of such content remains subject to the permissions, licenses, and agreements applicable to those works.
     

12. Use of Our Website
    You agree to use our website only for lawful purposes and not to interfere with its operation, attempt to gain unauthorized access, or submit false, misleading, or harmful information. We may modify, suspend, or discontinue any part of the website at any time without notice.
     

13. Privacy
    Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using our services, you acknowledge that you have reviewed the Privacy Policy.
     

14. Governing Law
    These Terms are governed by the laws of Washington State, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms or our services will be subject to the exclusive jurisdiction of the courts located in Washington State.
     

15. Changes to These Terms
    We may update these Terms from time to time. When we do, we will revise the "Last Updated" date above. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.
     

16. Contact Us
    If you have any questions about these Terms, please contact us:
     

       Thistlewood Events | Email: hello@thistlewoodevents.com | Location: Vancouver, WA